Foe almost 20 years on a daily basis I have bought a Venti
Soy No Foam Latte from the Starbucks at Strawberry Village. My wife drinks this as her source of protein
as well as caffeine for the day. The
drink was great for 19 years and 8 months and has become terrible for only the
past 4 months. I asked the folks at
Starbucks if they had changed their supplier of Soy Milk? No they have not. Did they change their coffee? No they have not.
I do know that some rookie Baristas have a hard time with
Soy as it has a propensity to foam and gets burned if the temperature is too
hot. I had the barista check the temperature
of the steamed soy milk to see if that had changed? No it had not. I simply was bewildered until I realized the
espresso machines at the Strawberry Starbucks’ store are very old and are
approaching ten years since the store was remodeled.
I then found out the machines are hundreds of thousands of
shots overdue for replacement. My source
is a Starbucks worker. I then found out the machines significantly dilute the
soy milk during the steaming process due to water condensing. To test if the espresso machines at
Strawberry Village are the fault, I started buying the daily Venti No Foam Soy
Latte at the Starbucks store on East Blithedale. The drink returned to its former glory of
being tasty and not watered down. I therefore
had found the reason why for 4 months I had bought over 120 horrible tasting
drinks and spent well over $500 for the trick of Starbucks selling me water milk
not 100% soy milk.
As I am a Starbucks gold card holder since 2008, I called
the customer service number. I spoke
with a supervisor about a week ago. I
was promised that within 3 days the region manager would call me. Of course I have not received a call and of
course Starbucks hopes I just go away.
As part of my experiment in the pursuit of good tasting coffee, I
started taste testing the 20 ounce soy no foam latte at Peet’s in the
Cove. It is a wonderful drink. I also found out that Peet’s gives customers three
shots of expresso in this size drink not the two shots in the Starbucks’
Venti. Pete’s also uses straight up soy
milk not vanilla impregnated soy milk.
I have to say Peet’s beats Starbucks by a mile for this
particular drink in this size. The only
Starbucks store that I now occasionally buy the Venti no foam soy latte at is
the one on Blythedale. Also by saving
the two extra miles each way I have a lower carbon footprint by frequenting
Peet’s. I have probably bought 7,000
Venti no foam soy lattes at Starbucks,and If I last another 20 years I may
match this number at Peet’s. The way I
feel about Starbucks is they shorted me by 7,000 shots and sold me watered down
soy. I am pretty miffed about Starbucks
and may soon have to go after them with the same vigor that I have gone after Bloom
Energy. Let's see if the region manager calls me.







